Returns and Exchanges

At Choosers we get that buying clothing online can be tricky if you've never felt the product or tried it on. That's why we have a returns policy that allows you to exchange a product if there is a sizing issue.

Unfortunately we cannot do a refund or exchange due to a change of mind. 

If you receive a faulty product you have the option of an exchange or a refund.

From the date your parcel is received, orders have 14 days to return items.

Return shipping is at the customer’s expense. We highly recommend you send your parcel on a tracked service and get a copy of the return tracking information as we do not accept responsibility for items that are lost or damaged in transit. Returns remain the responsibility of the purchaser until received by Choosers

For returns and exchanges:

• Items must be in their original condition, unworn and unwashed.
• Not altered or damaged eg stained by dirt, food etc, or has picked up a smell from tobacco, perfume, deodorant etc

Unfortunately we will refuse returns of items where the above criteria haven’t been met.